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Website maintenance and support

Monthly care plans for Spokane and Coeur d'Alene businesses: updates, monitoring, backup checks, and a real person watching the basics. Plans start at $499/mo.

Care plans

Pick the plan that matches how often your site changes. Each one is billed monthly.

Basic Website Maintenance

$499/moMonthly

Essential maintenance, backups, monitoring, security updates, and monthly health checks.

Included

  • Routine updates and maintenance checks
  • Uptime monitoring
  • Basic backup checks
  • Monthly health check
  • Email support for maintenance issues

Ongoing Updates and Support

$799/moMonthly

Maintenance plus content updates, tracking checks, small fixes, and responsive website support.

Included

  • Basic maintenance coverage
  • Routine content updates within a reasonable monthly scope
  • Performance and analytics checks
  • Priority support queue
  • Small fixes and recommendations

Monthly Improvement Retainer

$999/moMonthly

Ongoing improvements, CRO, reporting checks, small feature updates, backlog work, and priority technical support.

Included

  • Ongoing maintenance and support
  • Monthly prioritized improvement work
  • Conversion and tracking checks
  • Small feature updates within the monthly scope
  • Reporting review and recommendations

Prices shown are non-binding planning estimates for budgeting only. They are not guaranteed pricing, a contractual offer, or a promise to perform work for the listed amount. Final scope, timeline, deliverables, and pricing require a discovery conversation, review of project materials and technical requirements, a written proposal or statement of work, and a signed agreement. Third-party costs, ad spend, taxes, rush work, integrations, content readiness, revisions, and technical complexity can change the final price.

What care covers

Monitoring, backups, content updates, analytics checks, and support priority vary by plan and site condition. The proposal confirms exactly what is covered.

Security updates
Routine CMS, plugin, and dependency updates reduce avoidable exposure; remediation outside the plan is scoped separately.
Backup checks
We check the backup coverage included in your plan and hosting setup. Restore work and retention needs are confirmed by scope.
Uptime monitoring
Availability monitoring helps surface outages for investigation under the support priority and hours agreed for your plan.
Performance and analytics checks
Ongoing Updates and Monthly Improvement plans include performance or analytics checks so issues can be documented, prioritized, and scoped.
Content and small fixes
Ongoing Updates plans can include routine content updates and small fixes within a reasonable monthly scope.
Improvement backlog
The Monthly Improvement Retainer prioritizes ongoing maintenance, conversion and tracking checks, small features, and reporting recommendations.

Something broken right now?

Call and describe what you see. We'll assess how severe it is and respond under the agreed support scope. If you're not on a plan yet, emergency repair is scoped separately.

Free guides for comparing ongoing costs

Budget context first, then a plan that fits your platform and update volume.

Questions

What if I built my site somewhere else?

We can provide CARE services for most websites, regardless of who built them. We'll do a quick audit to make sure we can properly support your technology stack.

How do I request content updates?

Use the support route provided for your engagement. The Ongoing Updates plan can include routine content updates within an agreed monthly scope; larger pages, features, or redesign work are quoted separately.

What's your response time?

Response priority, support hours, and escalation expectations are confirmed in your proposal. The two higher plans include priority support, but emergency coverage and an enterprise SLA require a separate written scope.

Can I upgrade or downgrade my plan?

Plan changes can be reviewed as your support needs change. Timing, scope, and billing impact are confirmed before the revised plan takes effect.

Ask about a care plan

Tell us the platform, who hosts it and how often it changes. You get a written plan and monthly price before anything starts.

Or call (509) 217-2823