Legal Information

Terms of Service

Last Updated: October 19, 2026

Welcome to NerdBrainz LLC ('NerdBrainz,' 'we,' 'us,' or 'our'). By accessing or using our website at NerdBrainz.com ('Site'), or by engaging our services (including custom web development, e-commerce solutions, and digital marketing), you agree to be bound by these Terms of Service ('Terms'). If you do not agree with any part of these Terms, you are prohibited from using or accessing our Site or services.

1. Services Provided

NerdBrainz specializes in providing high-performance digital solutions, including custom website development (Next.js & React), Shopify e-commerce development, search engine optimization (SEO), Google PPC management, social media advertising, and strategic digital consulting. Specific service details and deliverables will be outlined in a separate Service Agreement or Project Proposal.

2. Client Responsibilities

As a client engaging with NerdBrainz, you agree to:

• Provide all necessary content, images, and information required for project completion in a timely manner.
• Grant necessary access to existing platforms, accounts (e.g., website hosting, Shopify, Google Ads, Meta Business Suite), and third-party tools.
• Review and approve deliverables promptly according to agreed-upon timelines.
• Obtain all necessary licenses and permissions for any third-party content (text, images, media) provided to NerdBrainz for use in your project.
• Ensure all information provided to NerdBrainz is accurate and complete.

3. Payment Terms

Payment terms for our services will be detailed in your specific Service Agreement or Project Proposal. Quick jobs and small websites are paid in full, plus applicable sales tax, before work starts. Larger projects require a deposit of at least 50% before work starts, with the balance due at launch. Your proposal states which applies and the amounts. Monthly retainer services (GROW and CARE plans) are billed monthly with no long-term contracts required, though 6-month and 12-month terms are available at discounted rates.

Unless otherwise agreed, invoices are due upon receipt. Failure to make payments by the due date may result in suspension of services or termination of the agreement. All prices are in USD.

4. Intellectual Property

Upon full and final payment for services rendered, NerdBrainz LLCwill transfer ownership of the custom-developed website, e-commerce store, or other specific deliverables created for you ('Client Deliverables'). NerdBrainz retains ownership of any pre-existing tools, code libraries, methodologies, or other intellectual property not specifically created for the Client Deliverables, but which may be incorporated into the deliverables. You are granted a non-exclusive, perpetual license to use such incorporated intellectual property for the operation of your deliverables.

5. Disclaimer of Warranties

Our Site and services are provided on an 'as is' and 'as available' basis. NerdBrainz LLC makes no warranties, expressed or implied, and hereby disclaims all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

6. Limitation of Liability

In no event shall NerdBrainz LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on NerdBrainz LLC's website or services, even if NerdBrainz LLC or a NerdBrainz LLC authorized representative has been notified orally or in writing of the possibility of such damage. This limitation of liability applies to the fullest extent permitted by law.

7. Dispute Resolution

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through the courts as specified in Section 9 below.

8. Termination

Either party may terminate a Service Agreement or Project Proposal as specified within that document. If no specific terms are outlined, either party may terminate the agreement with 30 days written notice. Upon termination, you agree to pay for all services rendered up to the date of termination.

9. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Washington, USA, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the courts in Spokane County, Washington.

10. Changes to These Terms

NerdBrainz LLC reserves the right to revise these Terms at any time without notice. By using this website or engaging our services, you are agreeing to be bound by the then-current version of these Terms.

Privacy Policy

Last Updated: October 19, 2026

Your privacy is of utmost importance to us. This Privacy Policy outlines how NerdBrainz LLC ('NerdBrainz,' 'we,' 'us,' or 'our') collects, uses, discloses, and protects your personal information when you visit our website at NerdBrainz.com ('Site') or engage with our digital services. We are committed to complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA) for California residents.

Note: Our services are offered to businesses in the United States.

1. Information We Collect

We may collect the following types of personal information:

• Information You Provide Directly: When you contact us, request a call or a quote, or engage our services, you may provide us with: name, email address, phone number, business name, website address, project details, a preferred time to call, and any other information you choose to include.
• Information Saved With a Form Submission: When you send one of our forms, we save it together with the page you sent it from, the website or ad campaign that brought you to our Site (for example campaign tags and ad click identifiers such as gclid or fbclid), your browser's user-agent string, and whether you had opted out of analytics. When optional measurement is on for your visit (see our Cookie Policy) and you have not opted out, your browser keeps the campaign details that brought you here for up to 90 days so they can be included if you contact us later. We use your IP address to limit repeated submissions and to check for spam, but we do not save it with your message.
• Automatically Collected Information: Only when optional measurement is on for your visit and you have not opted out, Google Analytics, loaded through Google Tag Manager, receives information about your device and browsing activity, such as your IP address, browser type, operating system, the site that referred you, pages viewed and time on pages, through cookies (see our Cookie Policy below). Our Site does not load advertising tags or session recording. Our hosting provider also keeps standard server logs.
• Information from Third-Party Sources: In the course of providing digital marketing services (e.g., Google Ads, Meta Ads), we may access aggregated and anonymized data or data shared with consent from these platforms to improve campaign performance.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our Site and services.
• To respond to your inquiries and provide customer support.
• To understand and analyze how you use our Site and services to improve user experience.
• To manage and complete projects and services you have contracted us for.
• To send you relevant marketing communications (with your consent, where required).
• To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We may share your information with:

• Service Providers: Companies that run parts of our Site and email for us, such as Vercel (hosting and form storage), Resend (email) and Cloudflare (spam checks). They use your information only to perform those tasks for us.
• Analytics Provider: When optional measurement is on for your visit and you have not opted out, Google (Analytics and Tag Manager) receives information through its tags on our Site and uses it under its own terms and privacy policy. See Section 4 and our Cookie Policy for when this happens and how to opt out.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with a merger, acquisition, or asset sale, your personal information may be transferred.

4. Third-Party Services We Use

We use the following third-party services that may collect or process your data:

• Google Tag Manager (GTM): Loads our analytics tag, only when optional measurement is on for your visit and you have not opted out.
• Google Analytics 4 (GA4): Web analytics service that reports website traffic, how visitors use the Site, and inquiries, under the same conditions.
• Resend: Email service that sends our team a copy of each form submission and sends you a confirmation email.
• Cloudflare Turnstile: Checks that form submissions come from a person. Cloudflare receives information about your browser and your IP address for this check.
• Vercel: Website hosting, server logs, and storage of the messages you send through our forms.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for up to 3 years unless you request deletion.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell your personal information, and our Site does not load advertising tags. You can opt out of analytics at any time with the "Privacy choices" link in the footer. We also treat a Global Privacy Control (GPC) signal from your browser as an opt-out.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at nerdbrainz@nerdbrainz.com. We will respond to your request within 45 days as required by law.

8. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the top. You are advised to review this Privacy Policy periodically for any changes.

Cookie Policy

Last Updated: October 19, 2026

We use 'cookies' and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. A cookie is a small piece of data that our website stores on your device and accesses each time you visit.

Types of Cookies We Use

• Essential Storage: Your theme preference and your privacy choice, kept in your browser's local storage so the Site remembers them. These are always on.
• Analytics Cookies: Only when optional measurement is on for your visit: Google Analytics 4 (_ga, _ga_*), for traffic and behavior analysis. Our Site does not set advertising or session-recording cookies.
• Campaign Details: Under the same conditions, the campaign tags and ad click identifiers from the link that brought you here, kept in your browser's local storage for up to 90 days so they can be saved with a form you send.

How Our Tags Load

Optional measurement is off unless all of these are true: you are on nerdbrainz.com, our hosting provider's network location for your connection is in the United States, we have switched measurement on, you have not opted out, and your browser does not send a Global Privacy Control signal. Otherwise no analytics tag loads and no campaign details are stored. Our forms work the same either way, and tags never load on our private lead-management pages.

Your Choices Regarding Cookies

You can opt out at any time with the "Privacy choices" link in our website footer. When you opt out, we tell any tags that are already running to stop collecting, delete the analytics and advertising cookies listed above that our domain can reach, and delete the stored campaign details. Your choice is remembered in this browser. A Global Privacy Control signal is treated as an opt-out automatically.

You can also manage cookies through your browser settings, but doing so may affect certain site features.

Refund Policy

Effective Date: October 7, 2026

NerdBrainz LLC is committed to client satisfaction. Our services involve custom development and ongoing digital marketing efforts, which are typically non-refundable for work that has been completed or milestones that have been met and approved.

If you are not satisfied with a specific deliverable or aspect of our service, please contact us within a reasonable timeframe of the deliverable's completion or the service period in question. We will work diligently with you to understand and address your concerns, attempting to resolve any issues to your satisfaction.

Refunds are not typically offered for time already spent on project consultation, strategy development, or executed marketing campaigns. Any refunds, if issued, will be at the sole discretion of NerdBrainz LLC and will be processed on a case-by-case basis.

Disclaimer

The information provided on NerdBrainz.com and through our services is for general informational purposes only and does not constitute professional, financial, or legal advice. While we strive for accuracy, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Third-Party Websites: Our Site and services may contain links to other websites maintained by third parties. These links are provided solely as a convenience and do not imply endorsement of, or association with, the party by NerdBrainz LLC. We have no control over the content and practices of these third-party sites, and we are not responsible for their privacy policies or practices.

Accessibility Statement

NerdBrainz.com is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and, in doing so, adhere to many of the available standards and guidelines.

This website endeavors to conform to Level AA of the Web Content Accessibility Guidelines (WCAG) 2.1 published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines helps make the web more user-friendly for all people.

While NerdBrainz.com strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website as we continually improve. We welcome feedback on the accessibility of NerdBrainz.com. Please contact us if you encounter any accessibility barriers.

Contact Information

For any queries regarding our Terms of Service, Privacy Policy, Refund Policy, or other legal matters, please contact us directly: